United VPN support
Email us at support@unitedvpn.net. Tell us your phone model, your iOS or Android version and what happened. You don’t need an account.
Help
Common questions
How do I get Premium back on a new iPhone or iPad?
Open the Premium screen in the app and tap Restore. Your App Store subscription comes back on any iPhone or iPad signed in with the same Apple ID.
How do I cancel Premium?
Cancel in your App Store or Google Play subscriptions at least 24 hours before it renews. Deleting the app doesn’t cancel the subscription. Step-by-step.
Can I move my subscription between iPhone and Android?
No. A subscription stays in the store where you bought it: an App Store subscription works on your iPhone and iPad, a Google Play subscription on Android.
How do I get a refund?
Refunds are handled by Apple or Google Play under their policies, not by us. On iPhone, request one at reportaproblem.apple.com.
The VPN doesn’t connect. What can I try?
Pick Optimal Location or another country, and switch the protocol in the server list between UDP (Fast) and TCP (Safe). If a DNS mode such as Game Boost or Child Control is on, turn it off first: the VPN and the DNS modes take turns, because iOS runs one VPN connection at a time.
The Safari ad blocker doesn’t block anything
Turn on the United VPN blockers in Settings › Apps › Safari › Extensions (on iOS 17 and earlier, Settings › Safari › Extensions), then reload the page. Full guide.
An app or site stopped working with Block in All Apps
Open Block Ads, find the domain in Recently Blocked and tap Allow, or pause blocking for 10 minutes. Apple services like the App Store, iCloud and notifications are never blocked.
How do I delete my data?
There’s no account, so there’s nothing to close. Deleting the app removes everything it stored on your device. To remove the VPN profile, go to Settings › General › VPN & Device Management. Privacy policy.
Contact
Write to the right team
App supportsupport@unitedvpn.netQuestions about the app, Premium or a problem you ran into Privacyprivacy@unitedvpn.netRequests about personal data Securitysecurity@unitedvpn.netReport a vulnerability
United VPN is made by Cheese Quake LLC, 27 Khreshchatyk St., Kyiv, Ukraine. Read our Privacy Policy and Terms & Conditions.